Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Climb Social collects, uses and protects your personal information when you visit our website, contact us, use our services or interact with us online.

Climb Social provides social media management, SEO and digital marketing services for small businesses. We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

1. Who we are

Climb Social operates the website www.climbsocial.uk.

For the purpose of UK data protection law, Climb Social is the data controller for the personal information we collect and use.

You can contact us at:

Email: hello@climbsocial.uk
Website: www.climbsocial.uk

2. What personal information we collect

We may collect and process the following types of personal information:

• Your name

• Business name

• Email address

• Phone number

• Website address

• Social media handles

• Information you provide through our contact forms

• Information you provide during discovery calls or enquiries

• Details relating to the services you request from us

• Communication records, including emails and messages

• Website usage data, such as pages visited, time spent on the website and how users interact with our content

We only collect personal information that is relevant and necessary for the services we provide.

3. How we collect your information

We may collect personal information when you:

• Visit our website

• Complete a contact form

• Email us directly

• Book a discovery call

• Enquire about our services

• Become a client

• Interact with us on social media

• Subscribe to updates, resources or marketing communications, where available

Some information may also be collected automatically through cookies, analytics tools or website hosting services.

4. How we use your personal information

We use your personal information to:

• Respond to your enquiries

• Provide information about our services

• Deliver social media, SEO and digital marketing services

• Prepare proposals, quotes and service recommendations

• Manage client relationships

• Send invoices and manage payments

• Improve our website and services

• Analyse website performance

• Send marketing communications where you have agreed to receive them

• Comply with legal, tax and accounting obligations

We will not sell your personal information to third parties.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
Where we need to use your information to provide services you have requested or to take steps before entering into a contract with you.

Legitimate interests
Where we use your information to respond to enquiries, manage our business, improve our services and communicate with potential or existing clients in a reasonable and proportionate way.

Consent
Where you have given consent, such as opting in to receive marketing communications or accepting certain types of cookies.

Legal obligation
Where we are required to keep information for legal, tax, accounting or regulatory purposes.

6. Marketing communications

We may send you marketing communications if you have requested information from us, used our services, or opted in to receive updates from Climb Social.

You can unsubscribe from marketing communications at any time by contacting us at hello@climbsocial.uk or using the unsubscribe option where available.

We will not send you unnecessary or excessive marketing communications.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve user experience.

Cookies may be used for:

• Essential website functionality

• Website performance and analytics

• Security

• User experience improvements

• Marketing or advertising activity, where applicable

Where required, we will ask for your consent before using non-essential cookies such as analytics or marketing cookies.

You can usually manage or disable cookies through your browser settings. Please note that some website features may not work properly if certain cookies are disabled.

8. Who we share your information with

We may share personal information with trusted third-party providers where necessary to run our business and deliver our services.

This may include:

• Website hosting providers

• Email and cloud storage providers

• Analytics providers

• Payment or invoicing platforms

• Professional advisers such as accountants

• Contractors or freelancers supporting service delivery

• Legal or regulatory authorities where required by law

We only share personal information where necessary and expect third parties to handle your information securely and lawfully.

9. International transfers

Some of the tools and platforms we use may process or store personal information outside the UK.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in line with UK data protection requirements.

10. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

As a general guide:

• Enquiry information may be kept for up to 24 months

• Client records may be kept for the duration of the working relationship and for up to 6 years afterwards for legal, tax and accounting purposes

• Marketing contact details will be kept until you unsubscribe or ask us to remove them

• Website analytics data may be kept for a limited period to help us review website performance

We may keep certain information for longer where required by law or where necessary to resolve disputes or enforce agreements.

11. How we protect your information

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include secure systems, password protection, access controls and using reputable third-party platforms.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Object to certain types of processing

• Ask us to restrict how we use your information

• Ask for your information to be transferred to another provider

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office

To exercise your rights, please contact us at hello@climbsocial.uk.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: www.ico.org.uk

14. Links to other websites

Our website may contain links to other websites, platforms or social media pages. We are not responsible for the privacy practices, content or security of external websites.

We recommend that you read the privacy policies of any external websites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Climb Social
Email: hello@climbsocial.uk
Website: www.climbsocial.uk