Terms and Conditions

Last updated: June 2026

These Terms and Conditions set out the basis on which Climb Social provides social media management, SEO, Google Business Profile optimisation and digital marketing services.By using our website, submitting an enquiry, purchasing a package, booking a strategy call or instructing Climb Social to provide services, you agree to these Terms and Conditions.

1. Who we are

Climb Social operates the website www.climbsocial.uk.Climb Social provides digital marketing services including social media management, SEO, local SEO, Google Business Profile optimisation, digital marketing strategy, content planning and performance reporting.You can contact us at:

Email: hello@climbsocial.uk
Telephone: 0203 918 4145
Website: www.climbsocial.uk

2. Definitions

In these Terms and Conditions:“Climb Social”, “we”, “us” or “our” means Climb Social.“Client”, “you” or “your” means the individual, sole trader, business, company or organisation purchasing or using our services.“Services” means the digital marketing services we provide, including but not limited to social media management, SEO, local SEO, Google Business Profile optimisation, content planning, strategy calls, reporting and related marketing support.“Package” means a fixed monthly service package purchased from Climb Social.“Agreement” means the agreement between you and Climb Social for the provision of services.

3. Our services

Climb Social provides digital marketing services designed to help businesses improve their online visibility, strengthen their brand presence and generate more enquiries.Our services may include:Social media managementSocial media content planningCaption writingHashtag researchContent schedulingSEO servicesLocal SEOGoogle Business Profile optimisationDigital marketing strategyPerformance reportingStrategy callsMarketing auditsLead generation recommendationsThe exact services included will depend on the package, proposal or written agreement confirmed with you.

4. Service packages

We may offer fixed monthly packages such as Climb Launch, Climb Grow and Climb Summit. Package details, prices and inclusions will be shown on our website or confirmed in writing before you purchase or instruct us.Package details may change from time to time. Any changes will not affect services you have already purchased unless agreed with you.Unless otherwise agreed in writing, paid advertising spend, third-party software costs, website hosting, domain names, stock images, video production, photography, printing, paid plugins and external contractor costs are not included in our package prices.

5. Quotes and proposals

Any quote or proposal provided by Climb Social is valid for 14 days unless stated otherwise.A quote or proposal does not create a binding agreement until you have accepted it in writing, completed the required sign-up process or made the required payment.We reserve the right to decline work where we believe we are not the right fit, where there may be a conflict of interest, or where the requested work is outside our service offering.

6. Payment terms

All services must be paid for in advance before any work begins.When you sign up to a Climb Social monthly package, you agree that payment will be taken automatically from your chosen bank account, debit card, credit card or payment method on a recurring monthly basis until the service is cancelled in accordance with these Terms and Conditions.Monthly package payments are taken in advance and cover the upcoming month of service. We are not required to begin or continue any work until payment has been received.If a payment fails, is cancelled, or is not received by the due date, we reserve the right to pause or suspend services until the outstanding payment has been made. Continued non-payment may result in cancellation of services.You are responsible for ensuring that your payment details remain valid and up to date.

7. Minimum term

All Climb Social monthly service packages are subject to a minimum term of three months, unless otherwise agreed in writing.By signing up to a monthly package, you agree to commit to the service for a minimum period of three months. During this minimum term, monthly payments will continue to be taken automatically and you will remain responsible for all payments due within that period.The minimum three-month term allows sufficient time for strategy, content planning, implementation, reporting and performance review.After the minimum three-month term has ended, services will continue on a rolling monthly basis unless cancelled in accordance with these Terms and Conditions.

8. Cancellation by you

After the minimum three-month term has been completed, you may cancel your monthly package by giving one month’s written notice.Cancellation notice must be sent by email to hello@climbsocial.uk.Your service and recurring monthly payments will continue during the one-month notice period. Cancellation will only take effect once the full notice period has been served and all outstanding payments have been made.If you request cancellation during the initial three-month minimum term, you will remain responsible for all payments due for the remainder of that minimum term.For clarity, cancellation of a payment method, direct debit, standing order, card payment or bank instruction does not constitute formal cancellation of your service. Written notice must still be provided to Climb Social.

9. Consumer cancellation rights

If you are purchasing as a consumer online, by phone or by email, you may have a 14-day cancellation right under UK distance selling rules.If you ask us to begin work during any applicable 14-day cancellation period, you agree that we may charge you for services provided up to the point you cancel.If the service has been fully performed with your agreement during the cancellation period, you may lose the right to cancel once the work is complete.This section may not apply in the same way to business-to-business purchases.

10. Cancellation by us

We may cancel or suspend services if:You fail to make payment on timeYou fail to provide information, access or approvals needed for us to deliver the servicesYou breach these Terms and ConditionsYou behave in a way that is abusive, unlawful or unreasonableWe are unable to continue providing the services for operational, legal or commercial reasonsWhere appropriate, we will provide reasonable notice before cancelling services.

11. Client responsibilities

To allow us to provide the services, you agree to:Provide accurate information about your businessProvide access to relevant platforms, websites, accounts or systems when requiredRespond to requests for information, feedback or approvals within a reasonable timeEnsure you have the legal right to use any content, images, videos, logos, branding or materials you provide to usReview content carefully before approvalTell us promptly about any errors, concerns or required changesComply with the terms and policies of third-party platforms such as Meta, Instagram, Facebook, LinkedIn, TikTok, Google, Squarespace and other relevant providersWe will not be responsible for delays or reduced performance caused by your failure to provide information, access or approvals.

12. Content approval

Where content approval is required, we will send content to you for review before publication.Once you approve content, you are responsible for confirming that it is accurate, lawful and suitable for publication.If you do not respond within a reasonable time, publication may be delayed. In some cases, where a content schedule has already been agreed, we may treat non-response as approval, but only where this has been agreed with you in advance.

13. Social media and platform access

You may need to provide Climb Social with access to social media accounts, Google Business Profile, websites, analytics tools or other platforms.You are responsible for maintaining ownership and control of your accounts. We will take reasonable care when accessing and managing your accounts, but we are not responsible for issues caused by third-party platform errors, restrictions, account suspensions, algorithm changes, outages or policy changes.We recommend that access is provided through appropriate role-based permissions wherever possible rather than by sharing personal passwords.

14. SEO and marketing results

We will use reasonable skill and care when providing SEO, social media and digital marketing services.However, we do not guarantee:First-page Google rankingsSpecific search engine positionsA fixed number of leads, enquiries, followers, impressions, clicks or salesThat any social media post, advert, campaign or content will go viralThat third-party platforms will display or rank content in a particular waySearch engines and social media platforms use algorithms and systems outside our control. Results can be affected by competition, market conditions, your website quality, budget, location, customer behaviour, platform changes and other external factors.Any examples, projections or performance estimates are illustrative only and are not guarantees.

15. Paid advertising

Where we manage or support paid advertising campaigns, advertising spend is separate from our management fees unless clearly stated otherwise.You are responsible for paying advertising platform costs directly, unless another arrangement has been agreed in writing.We do not guarantee any specific return on ad spend, number of leads, cost per lead, sales volume or campaign outcome.

16. Intellectual property

Unless otherwise agreed in writing:You retain ownership of your existing business name, logo, branding, images, videos, website and materials supplied to us.We retain ownership of our internal processes, templates, strategies, know-how, systems and working documents.Once paid for in full, you may use final approved content created by us for your business marketing purposes.You may not copy, resell, reproduce or distribute our templates, documents, strategies or processes for use outside your own business without our written permission.

17. Third-party materials

Where stock images, fonts, software, plugins, music, video clips or other third-party materials are used, they may be subject to third-party licence terms.You agree to comply with any relevant licence restrictions.We are not responsible for third-party materials supplied by you or used at your request where you do not have the correct permissions or licences.

18. Confidentiality

Both parties agree to keep confidential any commercially sensitive or confidential information shared during the working relationship.This does not apply to information that:Is already publicly availableWas known before disclosureIs required to be disclosed by lawIs disclosed with the other party’s written consent

19. Data protection

We will handle personal information in accordance with applicable UK data protection laws and our Privacy Policy.Our Privacy Policy explains what personal information we collect, how we use it and your rights.Where we process personal data on your behalf as part of delivering services, we will take reasonable steps to handle that data securely and lawfully.

20. Cookies and tracking

Our website may use cookies and similar technologies. Where required, we will request consent for non-essential cookies.If tracking tools such as Google Analytics, Meta Pixel or similar technologies are used on your website as part of our services, you are responsible for ensuring your website has an appropriate privacy policy, cookie policy and consent mechanism.

21. Website information

We aim to keep information on our website accurate and up to date, but we do not guarantee that all website content will always be complete, accurate or available.We may update, amend or remove website content, service descriptions, prices and package information at any time.

22. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.Subject to that, Climb Social will not be liable for:Loss of profitsLoss of revenueLoss of business opportunityLoss of goodwillLoss of dataIndirect or consequential lossesLosses caused by third-party platforms, providers, outages, algorithm changes or account restrictionsLosses caused by inaccurate information or materials supplied by youOur total liability for any claim will be limited to the amount paid by you to Climb Social for the relevant services in the three months before the issue giving rise to the claim, unless a different limit is agreed in writing.

23. Force majeure

We will not be liable for delay or failure to perform our obligations where this is caused by events outside our reasonable control.This may include illness, technical failures, platform outages, cyber incidents, power failures, internet outages, natural disasters, strikes, legal restrictions or other events beyond our control.

24. Reviews, testimonials and case studies

We may ask you for a testimonial or review following the delivery of services.We will not publish a case study using your business name, logo or identifiable results without your permission.

25. Complaints

If you are unhappy with any aspect of our services, please contact us at hello@climbsocial.uk so we can try to resolve the issue.We will review your complaint and respond within a reasonable time.

26. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.The latest version will be published on our website. Continued use of our website or services after changes are published will mean you accept the updated Terms and Conditions.

27. Governing law

These Terms and Conditions are governed by the laws of England and Wales.Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Contact us

If you have any questions about these Terms and Conditions, please contact:

Climb Social
Email: hello@climbsocial.uk
Telephone: 0203 918 4145
Website: www.climbsocial.uk